Support

Welcome to Hammer Software's Product Support page. Here you will find links to support information for our software products. We endeavor to list all known issues for each product and the fixes if applicable. If you can not find the answer on the product support pages you may email us about the issue. We will respond to requests as quickly as posible. However clients with current support agreements will receive priority.

Quick links

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	MetaLAN

		MetaLAN Documentation
		Guide to installing MetaLAN with ProbeServer HTML
		Guide to installing MetaLAN with ProbeServer PDF
		How to use BlackProbe licenses with MetaLAN HTML
		Windows Firewall Configuration using Group Policy HTML
		Windows Firewall Configuration using Group Policy PDF


	ProbeServer

		How to update the ProbeServer Service license HTML
		How to update the ProbeServer Service license PDF

Quick Support

Hammer Software Knowledge base

If you are experiencing a problem with one of our products or want to know the answer to common questions and issues go here:

Knowledge base

Windows Firewall and MetaLAN

If MetaLAN will not manage or control Windows XP Service Pack 2 and above computers it may be due to the Windows Firewall. Click one the following links to get a guide on how to create a Group Policy to configure Windows Firewall for remote management.

HTML: MetaLAN Group Policy
Information

PDF : MetaLAN Group Policy

Using MetaLAN in Server Mode

MetaLAN™ can run as a standalone application. However, using MetaLAN Server will reduce and distribute the network load required for data collection. MetaLAN Server offers a central location for the collection and distribution of the data collected from the computers on the network. Best of all, MetaLAN Server included free when you buy MetaLAN.

More Information