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Support

 
Welcome to Hammer Software's Product Support page. Here you will find links to support information for our software products. We endeavor to list all known issues for each product and the fixes if applicable. If you can not find the answer on the product support pages you may email us about the issue. We will respond to requests as quickly as posible. However clients with current support agreements will receive priority.
 
Quick links
 
 
 
MetaLAN
 
MetaLAN Documentation
Guide to installing MetaLAN with ProbeServer HTML
Guide to installing MetaLAN with ProbeServer PDF
How to use BlackProbe licenses with MetaLAN HTML
Windows Firewall Configuration using Group Policy HTML
Windows Firewall Configuration using Group Policy PDF
 
 
ProbeServer
 
How to update the ProbeServer Service license HTML
How to update the ProbeServer Service license PDF
 
Hammer Software Knowledgebase
 
If you want to know the answer to common questions and issues go here: Knowledgebase
Group Policy for MetaLAN
 
If MetaLAN will not manage or control Windows XP Service Pack 2 and above computers it may be due to the Windows Firewall. Click one the following links to get a guide on how to create a Group Policy to configure Windows Firewall for remote management.
HTML: MetaLAN Group Policy
PDF : MetaLAN Group Policy
Using MetaLAN in Server Mode
 
MetaLAN™ can run as a standalone application. However, using ProbeServer will reduce and distribute the network load required for data collection. ProbeServer offers a central location for the collection and distribution of the data collected from the computers on the network. Best of all, ProbeServer is free when you buy MetaLAN.
HTML: ProbeSevrer Guide
PDF : ProbeSevrer Guide
MetaLAN in Technet Magazine
 
1st March 2008 Check out the review in Microsoft's March 2008 edition of Technet Magazine.
MetaLAN 1.8.12.153 Released
 
26 October 2007 Changes in this version :
Improved VNC Service detection for computers already running VNC.
Simplified dialog when connecting to pre-existing VNC install.
Added configurable detection via services.txt file in VNC directory.
Fixed unexpected program termination when using ADSI.
 
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License Manager 1.1.3.18 Released
 
22nd Febuary 2008 Changes:
Fixed incorrect license status when license count changes
Fixed license count refresh
Added single write multi read ability
 
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New Knowledgebase Launched
 
19th January 2008 If you want to know the answer to common questions and issues go here: Knowledgebase
License Manager 1.1.2.17 Released
 
3rd Novenber 2007 Changes:
Improved interface
Copy report data to clipboard, compatible with Excel
Added reporting
 
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