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Support
Welcome to Hammer Software's Product Support page. Here you will find links to support information for our software products. We endeavor to list all known issues for each product and the fixes if applicable. If you can not find the answer on the product support pages you may email us about the issue. We will respond to requests as quickly as posible. However clients with current support agreements will receive priority.
Quick links
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Hammer Software Knowledgebase
If you want to know the answer to common questions and issues go here:
Knowledgebase
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Group Policy for MetaLAN
If MetaLAN will not manage or control Windows XP Service Pack 2 and above computers it may be due to the Windows Firewall. Click one the following links to get a guide on how to create a Group Policy to configure Windows Firewall for remote management.
HTML: MetaLAN Group Policy
PDF : MetaLAN Group Policy
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Using MetaLAN in Server Mode
MetaLAN™ can run as a standalone application. However, using ProbeServer will reduce and distribute the network load required for data collection. ProbeServer offers a central location for the collection and distribution of the data collected from the computers on the network. Best of all, ProbeServer is free when you buy MetaLAN.
HTML: ProbeSevrer Guide
PDF : ProbeSevrer Guide
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