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Support

 
Welcome to Hammer Software's Product Support page. Here you will find links to support information for our software products. We endeavor to list all known issues for each product and the fixes if applicable. If you can not find the answer on the product support pages you may email us about the issue. We will respond to requests as quickly as posible. However clients with current support agreements will receive priority.
 
 
 
 
 Useful MetaLAN Links
 Useful Windows Administrator Links
 

Quick Support

Hammer Software Knowledge base

If you are experiencing a problem with one of our products or want to know the answer to common questions and issues go here:

Information Knowledge base
Network Computers report "The RPC server is unavailable" and do not appear in MetaLAN

If this error is reported for Windows 7 (and later) computers this can be because WMI is blocked by the Advanced Firewall.

Information Allow WMI through the Firewall using Group Policy

How to manually migrate MetaLAN Server to a new server

To manually migrate the MetaLAN Server database to a new server follow the steps in this article.

Information Manually migrate MetaLAN Server to a new server

How to diagnose problems with target computers
6 May 2017

To diagnose possible problems with the target computers please read the following KB Article


Using MetaLAN in Server Mode

MetaLAN™ can run as a standalone application. However, using MetaLAN Server will reduce and distribute the network load required for data collection. MetaLAN Server offers a central location for the collection and distribution of the data collected from the computers on the network. Best of all, MetaLAN Server included free when you buy MetaLAN.

Information More Information