Help Desk Tool

Access from Control Panel

Menus

Use this tool to:

View computers by operating system type.
Browse : Computers and Users.
View account status of users (Unlock accounts)
Search : Computers and Users.
Display computer and user status.
Launch Remote Control sessions.
Verify computer status via ICMP echo request (ping).
Launch Computer Details window.
Launch Health Monitor Tool.
Send a message to a computer user.
Launch computer Management MMC.
Send a Wake On LAN packet to an offline computer.
Launch the Software Tool.
Connect to admin shares.
Search for a computer using, computer name, user name, IP address, MAC address, serial number, manufacturer, model name or cluster name.

Usage

To display computers by operating system click the check box that corresponds the operating system of the computers you want to view. The default is to display all computers.

To find the computer a user is logged onto click the user name in the users list.

If you know the name of the computer or user you want to view type the name or part of the name in the search edit box and press enter or click find to search.

To view summary details or active the management tools for a computer or user, select a computer of user by clicking on the computer or user name in the lists on the left hand side of the interface.